Respond to your customer's messages with one click - it couldn't be easier! Before you start Agent Assist responses are available…
Supercharge your customer support with eDesk's AI, which provides crafted, personal replies for your most common customer queries, and buys…
It's easy to set up eDesk's Agent Assist and HandsFree AI features - revolutionizing the way your customer support works.
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
Smart Tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
Accelerate your response time by creating your own one-click AI-powered responses using customized AI Templates and the Sparkle icon. This…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
eDesk's AI Summaries is the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your…
We’re delighted to be in a position to make our next generation AI available to eDesk customers on a phased basis.
Maximize the benefits of AI with eDesk’s efficient and intelligent response features; Agent Assist and HandsFree which will suggest the perfect,…
Discover eDesk AI's classifications and learn how they can enhance your support experience by providing personalized and accurate responses to…